SHIPPING POLICY
At AURELION, every order is prepared and presented with the utmost care. We are pleased to offer delivery throughout the United Arab Emirates and to selected international destinations.
ORDER PROCESSING
Orders are generally processed within 1–2 business days after payment confirmation. Orders placed on weekends or UAE public holidays will be processed on the next business day.
DELIVERY WITHIN THE UNITED ARAB EMIRATES
We offer complimentary standard delivery on all orders within the United Arab Emirates.
Estimated delivery time: 1–3 business days after dispatch.
Delivery times may vary depending on the destination, courier availability, public holidays or circumstances beyond our reasonable control.
INTERNATIONAL SHIPPING
International shipping is available to selected destinations. Shipping charges are calculated according to the destination, package weight and available delivery service, and will be displayed at checkout where applicable.
Estimated international delivery time: 5–12 business days after dispatch.
International delivery times are estimates and may be affected by customs clearance, local regulations, courier delays or destination-specific restrictions.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, customs charges, taxes or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping fee.
FRAGRANCE SHIPPING RESTRICTIONS
Fragrance products may be classified as regulated goods for air transportation. International delivery is therefore subject to carrier acceptance and the regulations of the destination country. If we are unable to ship an order to a particular destination, we will contact the customer and issue an appropriate refund for the affected order.
ORDER TRACKING
Where tracking is available, customers will receive tracking information by email after the order has been dispatched. Tracking updates may take up to 24 hours to appear.
DELIVERY INFORMATION
Customers are responsible for providing a complete and accurate delivery address, telephone number and contact information. AURELION is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied at checkout.
DAMAGED OR MISSING SHIPMENTS
If an order arrives damaged, incomplete or appears to have been lost in transit, please contact us at aurelionfragrance@gmail.com within 48 hours of delivery or the expected delivery date. Please include the order number and clear photographs of the parcel and product where applicable.
CONTACT
For shipping enquiries, please contact:
AURELION
Operated by ANK LUXURY WATCHES TRADING LLC
Email: aurelionfragrance@gmail.com
