RETURN AND REFUND POLICY
At AURELION, every fragrance is carefully inspected and prepared before dispatch. We want every client to receive their order in perfect condition.
RETURN ELIGIBILITY
You may request a return within 14 days of receiving your order.
To qualify for a return, the product must be:
• Unused and unopened
• In its original packaging
• Complete with all seals, protective wrapping, accessories and presentation materials intact
• Accompanied by the order confirmation or proof of purchase
For hygiene, quality-control and product-integrity reasons, fragrances that have been opened, sprayed, tested, used or had their original seal removed cannot be returned for a change of mind.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order immediately upon delivery. If your product arrives damaged, defective, incomplete or different from the item ordered, contact us within 48 hours at aurelionfragrance@gmail.com.
Please provide:
• Your order number
• A clear description of the issue
• Photographs or video showing the parcel, packaging and product
After reviewing the claim, we will arrange an appropriate replacement, return or refund in accordance with applicable UAE consumer protection laws.
NON-RETURNABLE ITEMS
We cannot accept returns for:
• Opened, sprayed, tested or used fragrances
• Products with removed or damaged seals
• Products not returned in their original condition and packaging
• Gift cards
• Personalised or specially commissioned products
• Items marked as final sale, except where defective, damaged or incorrectly supplied
• Products damaged through misuse, improper storage or customer handling
RETURN PROCESS
Before returning any item, contact us at aurelionfragrance@gmail.com to request return authorisation and instructions.
Returns sent without prior authorisation may not be accepted. Products must be returned to the address provided by our customer service team.
RETURN SHIPPING
If the return results from an error by AURELION, or the product is confirmed to be damaged, defective or incorrectly supplied, we will cover the reasonable return shipping cost.
For approved change-of-mind returns, the customer is responsible for return shipping costs. Original delivery charges, customs duties, taxes and international handling fees are non-refundable unless required by applicable law.
International customers are responsible for ensuring that return shipping complies with all carrier and fragrance-transport regulations.
REFUNDS
Once the returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 7–10 business days for the refund to appear, depending on your bank or payment provider.
AURELION is not responsible for additional processing delays imposed by banks, card issuers or payment providers.
EXCHANGES
The fastest way to obtain another product is to return the eligible item and place a new order after the return has been approved.
ORDER CANCELLATIONS
Cancellation requests should be submitted as soon as possible. Once an order has been processed or dispatched, it cannot be cancelled and must follow the applicable return procedure.
YOUR LEGAL RIGHTS
Nothing in this policy limits any mandatory rights available to consumers under the laws of the United Arab Emirates or other applicable consumer protection legislation.
CONTACT
For return, exchange or refund enquiries, contact:
AURELION
Operated by ANK LUXURY WATCHES TRADING LLC
Email: aurelionfragrance@gmail.com
